At qa789, your personal data is handled with the same care we apply to every other aspect of the platform. This Privacy Policy explains exactly what information we collect from Pakistani players, why we collect it, how we use it, who we share it with, and what rights you have over your own data.
Six principles that govern how qa789 handles your personal information
We collect your data only for specific, clearly stated purposes — account management, payment processing, KYC compliance, and improving the qa789 experience. We do not collect data speculatively or use it for purposes beyond those disclosed in this Policy.
qa789 collects the minimum personal data necessary for each identified purpose. We do not require you to provide data we do not genuinely need. Where anonymised or aggregated data serves the same purpose as personal data, we use the anonymised version.
All personal data stored by qa789 is protected using 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to qa789 personnel and third-party processors who have a specific, documented need to process that data.
qa789 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Period. Data shared with third parties is strictly limited to what is necessary for service delivery and is governed by data processing agreements.
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by our licensing obligations and applicable law. Data that is no longer needed is securely deleted or anonymised.
You have meaningful rights over your personal data at qa789 — including the right to access, correct, and in appropriate circumstances delete your data. We respond to data rights requests within 30 days. Contact our support team to exercise your rights.
qa789 ("we", "us", "our", "the Company") operates the online casino and sports betting platform accessible at qa789.net and all associated sub-domains and interfaces (the "Platform"). qa789 acts as the data controller in respect of personal data collected from users ("you", "Player") of the Platform.
This Privacy Policy applies to all personal data collected and processed in connection with your use of the qa789 Platform, including during account registration, deposits and withdrawals, game play, sports betting, customer support interactions, and marketing communications. This Policy should be read together with qa789's Terms & Conditions and Responsible Gaming Policy.
📌 Pakistani Players: qa789 is built for Pakistani users. We process your data in accordance with the data protection standards required by our international gaming licence. Your CNIC details, JazzCash/EasyPaisa wallet numbers, and other locally-specific data are treated with the highest level of care and are never used beyond the purposes described in this Policy.
qa789 collects the following categories of personal data from players:
qa789 collects personal data through the following means:
qa789 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Processing deposits and withdrawals in PKR | Financial and payment data |
| Identity verification (KYC) before withdrawal | Identity data, CNIC copies, payment method proof |
| Anti-money laundering (AML) monitoring | Financial data, transaction history, source of funds |
| Fraud detection and account security | Technical data, login history, IP address |
| Providing casino games and sports betting | Gaming activity data, account balance |
| Responsible gaming compliance and tools | Gaming activity data, responsible gaming settings |
| Customer support (English and Urdu) | Communications data, account data |
| Personalised bonus and promotion offers | Gaming activity, preferences, contact data |
| Platform analytics and improvement | Anonymised/aggregated technical and activity data |
| Regulatory reporting to licensing authority | As required by gaming licence obligations |
| Marketing communications (where consented) | Contact data, marketing preferences |
qa789 processes your personal data on the following legal bases:
qa789 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for each purpose:
Transaction data is shared with the relevant payment processor (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard networks, or USDT infrastructure) solely to process your deposits and withdrawals. Each processor is governed by its own privacy policy and data protection obligations.
CNIC details and other identity documents submitted for KYC are processed by third-party identity verification service providers operating under contractual data processing agreements with qa789. These providers use your data solely to verify your identity as required by our licensing obligations.
qa789 uses third-party fraud prevention and AML screening services. Data shared with these services is limited to what is strictly necessary for the relevant check and is governed by data processing agreements.
qa789 may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction in connection with our gaming licence obligations, AML reporting requirements, or lawful orders. Such disclosures are made only to the extent required by applicable law.
In the event of a merger, acquisition, or sale of all or part of qa789's business, personal data held by qa789 may be transferred to the acquiring entity. You will be notified of any such transfer and of any material change to the applicable privacy terms.
qa789 uses cookies and similar tracking technologies to operate the Platform and improve your experience. The following categories of cookies are used:
You can manage cookie preferences through your browser settings. Most Pakistani mobile browsers on Android and iOS allow granular cookie management. Note that disabling strictly necessary cookies will impair your ability to use the Platform.
qa789 retains personal data for the following periods:
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Retention periods may be extended where required by a specific legal obligation, regulatory investigation, or litigation hold.
qa789 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:
While qa789 takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect unauthorised access to your qa789 account, contact our 24/7 support team immediately.
qa789 operates globally and some of the third-party processors it works with — including KYC verification providers, fraud prevention services, and cloud infrastructure providers — may process your data in jurisdictions outside Pakistan. Where such transfers occur, qa789 ensures that appropriate safeguards are in place, including:
Payment data transmitted to local processors (JazzCash, EasyPaisa, Pakistani banking partners) remains within Pakistan's banking infrastructure to the extent technically possible.
As a qa789 player, you have the following rights in respect of your personal data. These rights may be subject to limitations where they conflict with qa789's legal obligations (for example, our obligation to retain KYC records under our gaming licence).
Rights you hold over your personal data at qa789 — contact support to exercise any of these
You may request a copy of all personal data qa789 holds about you. We will respond within 30 days and provide the data in a readable format, along with details of how it is processed.
If any personal data we hold is inaccurate or incomplete, you have the right to have it corrected. Contact support with the correct information and we will update our records promptly.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under our gaming licence.
You may ask us to restrict processing of your data while a rectification or objection request is being considered, or where you dispute the accuracy of data we hold.
You may request your personal data in a structured, machine-readable format where the data was provided by you and processed on the basis of consent or contract performance.
You may object to processing based on legitimate interests at any time. You also have an absolute right to object to your data being used for direct marketing, effective immediately upon request.
How to exercise your rights: Contact the qa789 support team via live chat (available 24/7 on the Platform) or by email at [email protected]. Identity verification will be required before we can process data rights requests. We will respond within 30 calendar days of receiving a valid request.
The qa789 Platform is strictly intended for individuals aged 21 years and above. qa789 does not knowingly collect personal data from individuals under the age of 21. If qa789 discovers that personal data has been collected from a person under the age of 21, that account will be immediately and permanently closed, all funds forfeited in accordance with our Terms & Conditions, and all personal data associated with that account deleted (subject to any retention obligations under our gaming licence).
If you are a parent or guardian and believe your child under 21 has registered a qa789 account, please contact our support team immediately. We will take prompt action to close the account and address your concern.
qa789 sends marketing communications — including bonus offers, PSL cricket betting promotions, new game announcements, and deposit offer reminders — to players who have consented to receive them. Marketing messages are sent via SMS to your registered Pakistani mobile number and/or email to your registered address.
You can withdraw your marketing consent at any time by:
Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal, and does not prevent qa789 from sending transactional communications (such as withdrawal confirmation, account security alerts, or KYC request notifications) which are not marketing messages.
Players who have activated a self-exclusion will be removed from all marketing communications lists for the duration of the exclusion period.
The qa789 Platform may include links to third-party services or display content from third parties (such as game studios). This Privacy Policy applies only to data processed by qa789 directly. Third-party services — including game providers, payment processors, and analytics tools — operate under their own privacy policies.
qa789 carefully vets third-party service providers before engaging them and requires all processors to operate under contractual data protection obligations consistent with the standards described in this Policy. However, qa789 is not responsible for the privacy practices of third-party services beyond the scope of its data processing agreements with those parties.
qa789 may update this Privacy Policy from time to time to reflect changes in our data processing practices, licensing obligations, or applicable law. The updated Policy will be published on this page with a revised effective date. Where changes are material, qa789 will provide notice to registered players via email or in-platform notification prior to the changes taking effect.
Your continued use of the qa789 Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the updated Privacy Policy, you must cease using the Platform and request account closure.
For any queries relating to this Privacy Policy, your personal data, or to exercise your data rights, please contact the qa789 Data & Privacy team:
For support agents based in Pakistan, our support team is staffed by professionals familiar with local data concerns specific to Pakistani players — including CNIC handling, JazzCash/EasyPaisa data, and mobile number privacy.
Now that you know exactly how we handle your data, login and enjoy Pakistan's most trusted online casino — 800+ games, PSL cricket betting, and PKR banking done right.
🔞 21+ only. Gamble responsibly. Your data is protected under our international gaming licence.